0 Menu

FAQ

{{ ---------BEGIN ADD-ON SETTINGS AND CONTROLS----------- }}

{{ ----OVERALL SETTINGS---- }}
{% assign: FAQ_Template_Type = 'Anchor Links' %} {{ Options: 'Expandable' or 'Anchor Links' }}
{% assign: Number_of_Questions = 14 %} {{ Options: 1 to 10 }}

{% assign: Question_Headings_Size = 12 %}
{% assign: Question_Headings_Case_Transform = 'uppercase' %} {{ Options: 'none', 'uppercase', 'lowercase', 'capitalize' }}

{% assign: Answer_Content_Size = 12 %}
{% assign: Answer_Content_Link_Color = '#76BFAF' %}

{{ --EXPANDABLE TAB PRESET SETTINGS-- }}
{% assign: Tab_Heading_Background_Color = '#eeeeee' %}
{% assign: Tab_Heading_Text_Color = '#555555' %}

{% assign: Tab_Rounded_Corners = 'Yes' %} {{ Options: 'Yes' or 'No' }}
{% assign: Tab_Answers_Border = 'Yes' %} {{ Options: 'Yes' or 'No' }}

{{ --ANCHOR LINK PRESET SETTINGS-- }}
{% assign: Anchor_Link_Text_Size = 12 %}
{% assign: Anchor_Link_Text_Color = '#76BFAF' %}
{% assign: Anchor_Link_Style = 'Bulleted' %} {{ Options: 'Bulleted' or 'Numbered' }}
{% assign: Question_Heading_Text_Color = '#76BFAF' %}
{{ ----BEGIN INDIVIDUAL QA FIELDS---- }}

{{ --QA SET 1 SETTINGS-- }}

{% assign: Question_1_Heading = "What methods of payment do you accept?" %}
{% capture Answer_1_Content %}

We use Stripe™ and PayPal, permitting the following credit & debit cards: Master Card, Visa and American Express.


{% endcapture %}

{{ --QA SET 2 SETTINGS-- }}

{% assign: Question_2_Heading = "When will my order be shipped?" %}
{% capture Answer_2_Content %}

We aim to ship orders within 7 working days of the order being placed, excluding holidays. All orders placed in the UK for the duration of the gallery show on Columbia Road with be shipped to arrive before Christmas. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
{% endcapture %}

{{ --QA SET 3 SETTINGS-- }}

{% assign: Question_3_Heading = "How do I check the status of my order?" %}
{% capture Answer_3_Content %}

You will receive an order confirmation once your order has been successfully transmitted. Tracking information will be available on some items and can be provided on request.
{% endcapture %}

{{ --QA SET 4 SETTINGS-- }}

{% assign: Question_4_Heading = "Do You ship internationally and what is the method?" %}
{% capture Answer_4_Content %}

We DO ship intertnationally! Prints will be rolled in acid-free paper and shipped in firm postage tubes. We ship via Royal Mail Recorded Delivery in the UK and Royal Mail AirSure for International orders. If you buy more than one print we will ship them together and you will recieve a reduction in postage & packaging costs at checkout. Once orders are packed and shipped, Recorded Delivery packages typically take 2-7 days to arrive. International orders typically take 8-14 days to arrive.
{% endcapture %}

{{ --QA SET 5 SETTINGS-- }}

{% assign: Question_5_Heading = "My item is damaged. Now what?" %}
{% capture Answer_5_Content %}

Sorry about that! When it left, it was in perfect condition! Our prints are insured in transit, so we can provide a refund or replacement (if the same print is in stock) but first we will need to make a claim with Royal Mail. To support our claim, we will need you to provide photographic evidence of the damge to the packaging and to the item itself. We will submit these and arrange for you refund.

{% endcapture %}

{{ --QA SET 6 SETTINGS-- }}

{% assign: Question_6_Heading = "How do I cancel or edit a placed order?" %}
{% capture Answer_6_Content %}

To cancel an order you placed, please contact us at [email protected] or through our contact form with the subject 'Order Cancelation' followed by your order number (ex. 'Order Cancelation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').
{% endcapture %}

{{ --QA SET 7 SETTINGS-- }}

{% assign: Question_7_Heading = "Is my privacy and personal info secure on your site?" %}
{% capture Answer_7_Content %}

All payments accepted on the site are processed by Stripe, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
{% endcapture %}

{{ --QA SET 8 SETTINGS-- }}

{% assign: Question_8_Heading = "What happens if the item I ordered is out of stock?" %}
{% capture Answer_8_Content %}

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, because we are selling prints in the gallery on Columbia Road as well, our available prints may not always have always had their stoke-take reconciled at the time you order, therefore we may not be able to fulfil your order. If this is the case, we will let you know as soon as possible.
{% endcapture %}

{{ --QA SET 9 SETTINGS-- }}

{% assign: Question_9_Heading = "How do I get in contact with your for more questions?" %}
{% capture Answer_9_Content %}

If you have any additional questions, feel free to send us an e-mail at [email protected]
{% endcapture %}

{{ --QA SET 10 SETTINGS-- }}

{{ ---------END ADD-ON SETTINGS AND CONTROLS----------- }}

{{ ---------BEGIN FAQ ADD-ON HTML TEMPLATE CODE---------- }}

{% assign: thbgcl = Tab_Heading_Background_Color %}
{% assign: thtxcl = Tab_Heading_Text_Color %}
{% assign: trcn = Tab_Rounded_Corners %}
{% assign: tabd = Tab_Answers_Border %}

{% assign: qhs = Question_Headings_Size %}
{% assign: acs = Answer_Content_Size %}
{% assign: qhctr = Question_Headings_Case_Transform %}

{% assign: faq_tt = FAQ_Template_Type %}
{% assign: NoQs = Number_of_Questions %}

{% assign: anlst = Anchor_Link_Style %}
{% assign: altxs = Anchor_Link_Text_Size %}
{% assign: altc = Anchor_Link_Text_Color %}

{% assign: qhtxcl = Question_Heading_Text_Color %}
{% assign: anclkcl = Answer_Content_Link_Color %}

{% if faq_tt contains 'xpand' %}
{% if NoQs >= 1 %}

  • {{ Question_1_Heading }}

    • {{ Answer_1_Content | newlines_to_br }}

{% endif %} {% if NoQs >= 2 %}

  • {{ Question_2_Heading }}

    • {{ Answer_2_Content }}

{% endif %} {% if NoQs >= 3 %}

  • {{ Question_3_Heading }}

    • {{ Answer_3_Content }}

{% endif %} {% if NoQs >= 4 %}

  • {{ Question_4_Heading }}

    • {{ Answer_4_Content }}

{% endif %} {% if NoQs >= 5 %}

  • {{ Question_5_Heading }}

    • {{ Answer_5_Content }}

{% endif %} {% if NoQs >= 6 %}

  • {{ Question_6_Heading }}

    • {{ Answer_6_Content }}

{% endif %} {% if NoQs >= 7 %}

  • {{ Question_7_Heading }}

    • {{ Answer_7_Content }}

{% endif %} {% if NoQs >= 8 %}

  • {{ Question_8_Heading }}

    • {{ Answer_8_Content }}

{% endif %} {% if NoQs >= 9 %}

  • {{ Question_9_Heading }}

    • {{ Answer_9_Content }}

{% endif %}
{% elsif faq_tt contains 'nchor' %}
    {% capture anchor_string %}{{ Question_1_Heading }}{% endcapture %}
  1. {{ Question_1_Heading }}
  2. {{ Question_2_Heading }}
  3. {{ Question_3_Heading }}
  4. {{ Question_4_Heading }}
  5. {{ Question_5_Heading }}
  6. {{ Question_6_Heading }}
  7. {{ Question_7_Heading }}
  8. {{ Question_8_Heading }}
  9. {{ Question_9_Heading }}

  • {{ Question_1_Heading }}

    {{ Answer_1_Content }}

  • {{ Question_2_Heading }}

    {{ Answer_2_Content }}

  • {{ Question_3_Heading }}

    {{ Answer_3_Content }}

  • {{ Question_4_Heading }}

    {{ Answer_4_Content }}

  • {{ Question_5_Heading }}

    {{ Answer_5_Content }}

  • {{ Question_6_Heading }}

    {{ Answer_6_Content }}

  • {{ Question_7_Heading }}

    {{ Answer_7_Content }}

  • {{ Question_8_Heading }}

    {{ Answer_8_Content }}

  • {{ Question_9_Heading }}

    {{ Answer_9_Content }}
    • {% endif %}

    {{ ---------END FAQ ADD-ON HTML TEMPLATE CODE---------- }}

    {{ ---------BEGIN FAQ ADD-ON CSS/JAVASCRIPT CODE---------- }}

    #faq-template > br:first-child {display: none;}
    #faq-template a {color: {{ anclkcl }};}
    #expand-collapse ul { list-style-type: none;margin: 0;}
    #expand-collapse label {background-color: {{ thbgcl }};{% if trcn contains 'es' %}border-radius: 3px;{% endif %}padding: 1% 1% 1% 2%;margin-bottom: 1%;}
    #expand-collapse li {border-radius: 0;margin: 0;padding: 0;}
    #expand-collapse li.expand-content {padding: 0;}
    #expand-collapse h2 {color: {{ thtxcl }};padding-left: 5px;font-size: {{ qhs }}px !important;margin: 0 !important;text-transform: {{ qhctr }} !important;vertical-align: middle;display: inline-block;}
    .expand-content p {font-size: {{ acs }}px;box-sizing: border-box;line-height: 150%;}
    #expand-collapse input[type=checkbox] {display: none; }
    #expand-collapse input[type=checkbox] ~ ul { max-height: 0;max-width: 0;opacity: 0;overflow: hidden;white-space:nowrap;-webkit-transition:opacity 0.3s ease; -moz-transition:opacity 0.3s ease; -o-transition:opacity 0.3s ease; transition:opacity 0.3s ease;}
    #expand-collapse input[type=checkbox]:checked ~ ul {
    {% if tabd contains 'es' %}border: 3px solid {{ thbgcl }};{% endif %}{% if trcn contains 'es' %}border-radius: 0px 0px 3px 3px;{% endif %}white-space:normal;max-height: 100%;max-width: 100%;opacity: 1;padding: 2%;margin-top: -1.3%;margin-bottom: 1%;}
    #expand-collapse input[type=checkbox] + label:before{transform-origin:25% 50%;border: 8px solid transparent;border-width: 7px 9px; border-left-color: {{ thtxcl }};width: 0;height: 0;vertical-align: middle;display: inline-block;text-align: center;content: '';color: {{ thbgcl }};-webkit-transition:all .5s ease; -moz-transition:all .5s ease; -o-transition:all .5s ease; transition:all .5s ease; }
    #expand-collapse input[type=checkbox]:checked + label:before {transform: rotate(90deg);}
    #faq-anchor-links {margin-bottom: 25px;margin-left: 25px;}
    #faq-anchor-links li {list-style-type: {% if anlst contains 'ullet' %}disc{% else %}decimal{% endif %};color: {{ altc }};}
    #faq-anchor-links li > a {text-decoration: underline !important;color: {{ altc }};font-size: {{ altxs }}px;}
    #faq-anchor-links li > a:hover {opacity: .75;filter: alpha(opacity=75);}
    .faq-set {margin-bottom: 20px;list-style-type: {% if anlst contains 'umber' %}decimal{% endif %};font-size: {{ qhs }}px;font-weight: bold;}
    .faq-answer {margin-left: 20px;}
    .faq-answer img, .expand-content img {display: block;}
    #faq-al-info h4 {font-size: {{ qhs }}px !important;color: {{ qhtxcl }};}
    #faq-al-info .faq-answer, #faq-al-info .faq-answer p {font-size: {{ acs }}px !important;font-weight: normal;}
    @media only screen and (max-width:768px) {
    #expand-collapse input[type=checkbox] + label:before {display: none;}
    #expand-collapse h2 {font-size: {{ qhs | times: 0.778 }}px !important;line-height:250% !important;}
    }

    (function($) {
    $(document).ready(function(){
    $('#faq-anchor-links li > a').html(string.replace(/[^a-z0-9\s]/gi, '').replace(/[_\s]/g, ''));
    $(window).scroll(function(){
    if ($(this).scrollTop() > 200) {
    $('.scrollup').fadeIn();
    } else {
    $('.scrollup').fadeOut();
    }
    });
    $('.scrollup').click(function(){
    $("html, body").animate({ scrollTop: 0 }, 500);
    return false;
    });
    var url1 = /(^|<|\s)(www\..+?\..+?)(\s|>|$)/g,
    url2 = /(^|<|\s)(((https?|ftp):\/\/|mailto:).+?)(\s|>|$)/g,
    linkifyThis = function () {
    var childNodes = this.childNodes,
    i = childNodes.length;
    while(i--)
    {
    var n = childNodes[i];
    if (n.nodeType == 3) {
    var html = $.trim(n.nodeValue);
    if (html)
    {
    html = html.replace(/&/g, '&')
    .replace(/</g, '&lt;')
    .replace(/>/g, '&gt;')
    .replace(url1, '$1<a href="http://$2">$2</a>$3')
    .replace(url2, '$1<a href="$2">$2</a>$5');
    $(n).after(html).remove();
    }
    }
    else if (n.nodeType == 1 && !/^(a|button|textarea)$/i.test(n.tagName)) {
    linkifyThis.call(n);
    }
    }
    };
    $.fn.linkify = function () {
    return this.each(linkifyThis);
    };
    $('body').linkify();
    $("a[@href^='www'], a[@href^='http']").attr('target','_blank');
    })(jQuery);